After we receive your request form, we’ll mail you an invoice based on the number of pages being released (see below for fee schedule). It should take about one to five days to receive the invoice. If you feel that we aren’t responding in a timely manner, call the release of information department at 404-785-2431 for more help.
Once we receive your payment, we release the records. You may either pick up the records at the nearest Children’s hospital location or have the records mailed to you. Indicate your preference on the medical release form, and we’ll either call you to make an appointment for pick-up or mail them to the address you provide on the form.
We are not able to fax records.
Parents often ask why they have to pay for their child’s information. The fee for releasing your child’s health records covers the costs of labor, time and resources. The state of Georgia regulates how much an organization may charge per page. Children’s complies with those regulations.
Copying cost for paper records
- Per page for pages 1-20—$0.97
- Per page for pages 21-100—$0.83
- Per page for pages over 100—$0.66
If you choose to receive your child’s records on a CD instead of paper, there’s a 50 percent discount on the cost for the total number of pages.
- STAT (under five days turnaround)—$25
- Search fee for all legal requests—$25.88
- Certification fee—$9.70
How to pay
You can pay for the records by mail (with a check), over the phone (with a debit or credit card) or in person (with a check, debit or credit card, or the exact amount in cash) if you decide to pick them up at a Children’s hospital location.
Please don’t send your payment with the authorization form, since our staff won’t have an accurate cost for your records until we receive your form, obtain your records and count the total number of pages.
Requesting an abstract
You can request a quote (estimated cost) for the entire medical record as well as an abstract. The abstract is a basic summary of a single patient visit and does not include all documentation included in your child’s medical record. An abstract includes discharge summary, history and physical, consultations, operative notes, lab results and X-ray results (including ECHO, EKG, MRI, CT, etc.).