Marcus Autism Center, a subsidiary of Children’s Healthcare of Atlanta, treats 5,500 children with autism and related disorders each year. Kevin Jennings, Patient Access Manager, oversees the scheduling, registration and insurance verification staffs at one of the largest autism centers in the U.S. He works with his team to help make sure all patients are properly scheduled, checked in for their appointment and their insurance is verified so families can start treatment on time.
6:30 a.m. Kevin is a morning person, so he’s up before the sun. “I’m a news junkie, so I start my day watching ‘CNN Headline News’ while eating breakfast.”
7:45 a.m. Kevin pulls into Marcus Autism Center. He grabs a cup of coffee, checks his emails and plans his day. “This is the best time of the day for me to get work done without interruptions.”
8 a.m. As a National Institutes of Health (NIH) Autism Center of Excellence, slots for treatment at Marcus Autism Center are in high demand. It’s Kevin’s responsibility to keep tabs on the constant flow of availability, from the wait list to treatment and discharge. “At the beginning of the day I take stock on all projects and schedule time for my most important tasks.”
9 a.m. Kevin spends his mornings working with his insurance verification team. “It’s a hard sell. It’s all about building relationships and helping those who give authorizations understand our unique programs through clinical documentation and treatment plans.”
Noon Time for a quick lunch. Kevin usually grabs a bite at his desk, reading the news online while he eats.
1 p.m. For Kevin, a favorite part of his day is letting families know there’s an opening for their child at Marcus Autism Center. “Sometimes they’ve been waiting as long as 10 months, so to hear their excitement is rewarding.”
2 p.m. Kevin introduces himself to a new family coming in for treatment. “It’s nice for us to put names with faces after talking so much on the phone.”
3 p.m. Treatments at Marcus Autism Center can range from day clinics to recurring outpatient and home-based treatments—all of which can be expensive. Kevin puts his background as a hospital administrator to work, explaining costs to families, negotiating with insurance companies on their behalf and helping facilitate grant funding for qualifying families.
5:30 Kevin checks his emails and ties up any loose ends to wrap up his work day. After one last check with the registration associates, he heads out the door.
6 p.m. After battling Atlanta traffic, Kevin hits the gym for cardio before heading home for dinner.
8 p.m. After a long day, Kevin unwinds by watching –TV—usually sports. His favorite thing to watch right now is college basketball.
10 p.m. After one last check of his emails, Kevin finalizes plans for an upcoming visit to Florida to celebrate his niece’s first birthday. Finally, Kevin calls it a day.