Our healthcare team is here for you and your family. They work together to give quality care for your child. All of our staff members wear name badges. If you do not see a name badge, feel free to ask who they are and to see their badge. These are some of the people you might meet during your stay with us.
Doctors check your child daily and decide what tests, medicines and treatments your child should have. They give the hospital staff directions for taking care of your child.
Your child’s doctor sees many patients each day, and each one has special needs—this sometimes makes it hard to set a specific time that your doctor can meet with you.
Talk with your child’s doctor to see if there is a time of day that you can plan on talking with him about your child (such as early morning, midday or afternoon).
Sometimes the doctors work with medical students, residents, interns (doctors in training), physician assistants or nurse practitioners—they all work under the supervision of your child’s doctor and may visit you as well.
It may be helpful to write down any questions you have for your doctor as you think of them during the day—you can then look at the list when your doctor comes to see your child.
Nurses care for your child’s medical needs around the clock. One nurse is assigned to your child during each nursing shift. Your child’s nurse also takes care of other patients in your child’s unit.
Patient care techs help nurses take care of your child. They take temperatures, change bed sheets, help with baths and more. One tech may be assigned to your child during each nursing shift.
Equipment techs check the medical equipment used to take care of your child on a daily basis.
Medical technologists carry out laboratory tests.
Phlebotomists (pronounced: fla-botem-ist) collect blood. Giving blood can be difficult for a child. We try to make it as easy as possible. Our phlebotomists are specially trained to work with children of all ages.
Other Hospital Team Members
Anesthesia and sedation team members give patients special medicine to put all or part of the body to sleep to prevent pain during surgery or certain procedures. They also monitor the patient to make sure the medicine is working properly.
Bioethics Committee members are on-call to help with difficult decisions related to patient care.
The Big Apple Circus Clown Care Unit is dedicated to bringing laughter to children in the hospital and their families. They make “clown rounds” every week.
Case managers review patient cases and are assigned, as needed, to families who need help getting services or equipment at home. They also work with families and their insurance companies to help make sure payment procedures are followed.
Chaplains are available 24 hours a day to offer spiritual and emotional support to patients and families. Sacred rituals and reading materials are also available.
Child life specialists help children, teens and siblings understand and cope with illness, treatment and being in a hospital. Child life services include: normal play activities, patient education, getting ready for surgery, medical play, pain management help, patient support groups and sibling support.
Clinical nutrition services design medical nutrition therapy for use in the hospital and at home. Children who have special nutrition needs—such as special formulas or diets, tube feeding or parenteral nutrition (by vein)—are helped by this service. The staff will review each patient’s nutritional status upon admission to screen for potential nutritional problems related to the patient’s condition. Ask your child's nurse if you have any questions.
Conciergé team members greet families and visitors at the hospital’s information desks. They help all visitors with information. Ask them questions about the hospital, for things you need during your stay or any other nonmedical questions.
Guest service liaisons visit all newly admitted families. They give information about different nonmedical services throughout the hospital and distribute parent/guardian ID badges.
Interpreter services are available over the phone at all times. In addition, Spanish interpreters are onsite, and sign language and other language interpreters are available. Ask your child's nurse to request interpreter services.
Patient representatives respond to concerns about the quality of care and services given to patients. They are responsible for processing care concerns, and they help with concerns or questions related to service, general complaints and issues that contribute to a positive experience for patients and families while at Children’s.
Pharmacists work with doctors and nurses to make sure patients get the right medicine. A pharmacist is available to offer information and instructions about the medicines patients will be taking when they go home.
Radiology staff take special pictures to help doctors identify and treat illness or injury. Pictures may include X-rays, computerized tomography (CT) scans, ultrasound or magnetic resonance imaging (MRI) scans.
Rehabilitation services include occupational therapy, physical therapy, and speech and language therapy.
An occupational therapist evaluates and treats deficits in fine motor and visual motor skills, sensory processing and activities of daily living.
A physical therapist evaluates and treats deficits in gross motor skills and restoration of independent mobility, such as standing and walking, as well as provides wound/burn care.
A speech and language pathologist evaluates and treats deficits in communication, cognition/memory, feeding and swallowing skills.
Respiratory therapists give therapy to help children when they have trouble breathing. They work closely with doctors and nurses to treat and educate children and parents about breathing problems. The respiratory therapist may also conduct tests to help doctors diagnose and treat a child’s breathing problems.
Social workers give guidance and counseling for personal or family problems related to a child’s illness or injury, including follow-up care at home. They can help refer families to community agencies, family support groups, the Health Law Partnership (HeLP), and child and adult protective services. If financial concerns make it hard to stay overnight or visit a patient, the Social Work department may be able to help find resources in the community.
Teachers are Georgia-certified educators trained in a variety of areas, including elementary, middle, high school and special education. In addition to providing instruction, teachers can assist with referrals for home instruction, contact your child’s school about his hospital stay and request that assignments be sent to the hospital. They also can help parents learn about support and resources available through Student Support Teams (SST), Section 504 of the Rehabilitation Act and the Individuals with Disabilities Education Act (IDEA).
Volunteers at Children’s wear khaki aprons and are called Friends. They help all around the hospital, playing games with patients, leading activities, and providing guest services and administrative support.