COVID-19 Update

Town Center Waiting Room

Our Emergency Department and Urgent Care Center Locations

  • Emergency
  • Urgent Care
  • Neighborhood
  • Telemedicine

How Long Is the Wait in the Emergency Department?

We know that it’s stressful when your child is sick or injured and you have to wait for care. We do our best to reduce wait times and to keep you informed with accurate information on how long your wait might be.

Wait times for our Emergency Departments are updated every 15 minutes and are estimates based on the average time it takes for a patient to be placed in an exam room.

How Long Is the Wait at Urgent Care?

At our pediatric Urgent Care Centers, no appointment is necessary, and walk-ins are welcome. Urgent Care wait times are updated every minute and are estimates based on the average time it takes for a patient to be placed in an exam room.

We’re open seven days a week, including evenings and holidays.

  • Monday through Friday: 11 a.m. to 9 p.m.
  • Saturday and Sunday: 9 a.m. to 9 p.m.
  • Holidays: 9 a.m. to 7 p.m.

Holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

The best time to bring your child to one of our Urgent Care Centers is during the middle of the day. We are busiest in the mornings, late afternoons and evenings. When determining which center to take your child, consider both drive time and wait time. It may be better to go to a location farther away with a shorter wait time.

Hours may be affected by unanticipated circumstances. Check back for real-time updates.

If the wait time is listed as “unavailable,” the center is open, and we can accept walk-in patients. Wait times begin 30 minutes after we open and stop 15 minutes before we close.

Can I save my spot at urgent care?

We know the last place you want to be with a sick child is in a waiting room. To help you and your family spend less time waiting, we have online scheduling at all of our pediatric Urgent Care Center locations. This allows you to select a time that you would like to come to the Urgent Care Center. Once you arrive at the center, you will begin the check-in process. A reserved slot is not a set appointment, and you may have to wait after you come into the center.

To reserve your spot at one of our Urgent Care Centers, follow these steps:

  1. Select “Save My Spot” for one of the Urgent Care Centers.
  2. Choose an available arrival time, and give your information. You will receive an email and text message confirmation.
  3. Make sure you arrive on time, or we may have to give your spot to the next family in line. Patients that arrive with a more serious condition or illness may be seen before you.

Children’s at Cherokee and Children’s at Hamilton Creek locations are temporarily closed

Due to the evolving COVID-19 pandemic, Children’s has made the decision to temporarily close our Urgent Care Centers at Children’s at Cherokee and Children’s at Hamilton Creek. The decision on when these two Urgent Care Centers will reopen will be evaluated on an ongoing basis. Note: This decision does not impact our specialty services at these locations.

What do your child’s symptoms mean?

If your child is sick, our Pediatric Assessment Tool can help you determine if it fits the pattern for a cold, flu, COVID-19 or something else.


Rest assured we’re here for you if you need us.

At Children’s, safety is our top priority. We are working hard to protect our patients, families and staff. Whether you have an appointment or need to visit us for emergency care, we’ve put extra precautions in place to keep your family safe.

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