After your child receives care at Children’s Healthcare of Atlanta, we will immediately send a claim to your insurance company to pay your bill. You will receive a bill from us explaining that we have sent a claim to your insurance company. After we receive payment from your insurance company, Children’s will send you a bill for the remaining balance.
Review the bill carefully. Any questions about the portion paid or not paid should be directed to your insurance company. Your insurance company’s customer service telephone number is usually printed on the back of your insurance card.
Depending on the services your child receives, you may get more than one bill from Children’s or other providers affiliated with us. In addition to our bill, you may also receive a bill from a physician or professional service or anesthesia service.
Online payments will be processed within 24 hours of receipt. If you do not have a copy of your statement or have questions about online payments, contact us for assistance at 404-785-5589 or firstname.lastname@example.org.
- Pay by phone: Call 404-785-5589 and select option 1.
- Pay by mail: Send check or money order to:
Children’s Healthcare of Atlanta
Patient Accounts Department
P.O. Box 116293
Atlanta, GA 30368
For Hughes Spalding Hospital bills:
Children's Healthcare of Atlanta at Hughes Spalding
P.O. Box 102485
Atlanta, GA 30368
Children’s accepts cash (in person only), checks and all major credit cards. The insurance copayment is due at the time of your child’s service; if you are a self-paying patient, we ask for full payment at that time.
MYchart allows you to set up recurring payments or view your statements and payment history. You can find your billing account summary under My Bills. If you are the guarantor and are unable to locate your billing information, contact us for assistance at 404-785-5589.PAY ONLINE
Before you begin, you should have your most recent statement in hand. Be prepared to provide the guarantor’s last name and guarantor number found on your statement.PAY ONLINE
We understand that learning your child needs a procedure or treatment can be overwhelming, as is the process of understanding your out-of-pocket costs for this treatment. To make this easier for you, we have developed an internet-based price estimator tool. You may also follow a few helpful reminders:
- Review your child’s insurance plan carefully to determine specific requirements for precertification or referral procedures. Even if Children’s is in-network for your child’s insurance plan, the doctor(s) treating your child may not be.
- Call your insurance company to let it know your child is scheduled for a procedure or appointment because preauthorization may be required.
- A representative from the admissions department may contact you prior to the procedure date to make sure all of your information is correct.
- Bring your insurance card (HMO, CMO, PPO, etc.) with you to each appointment. It will save you and your child time and needless waiting. If you forget your card, you will be registered as “self-pay,” and you may be responsible for the entire bill for your child’s service.
- If the procedure is not covered 100% by insurance or Medicaid, Children’s may require a copayment or deposit to be paid when you register.
- Be aware that if you don’t follow your insurance plan’s rules or guidelines, you may be held responsible for some or all of the charges not paid by your insurance plan.
Some of the healthcare providers who care for your child at Children’s may be independent contractors and not employees of Children’s. Because insurance plans and coverage frequently change, Children’s cannot ensure that everyone who sees your child is covered by your insurance plan. We encourage families to ask questions and to work closely with their insurance providers. If your child’s insurance coverage changes, notify one of our customer service representatives immediately.
In accordance with federal regulations, our standard hospital charges are posted online. We encourage patient families to consult with their insurance providers to understand insurance coverage, which charges will be covered, how much will be billed, information on deductibles and expected out-of-pocket responsibility.
Insurance Information Resources
If you can’t pay your bill, Children’s has financial counselors who will help you take advantage of public assistance programs for which your child may be eligible.
- Your child may be eligible for financial assistance from Children’s. However, charges from physician or professional fees must be handled separately.
- Children’s may be able to set up a payment plan for you, and prompt-pay discounts may be available for self-pay services. Speak with one of our financial counselors for more information. Our financial counseling department can be reached by email at email@example.com, by phone at 404-785-5060 and by fax at 404-785-9236.
Full or partial financial assistance may be available from Children’s for:
- Patients, parents or other responsible parties (guarantors) who need help paying for hospitalizations.
- Necessary medical services not covered by insurance or some other funding source.
- Patients who were not approved for federal, state or private funding programs even though they complied with the application process.
- Patients, parents or guarantors who were not approved by private foundations or other social service organizations.
Patients with a household income at or below 340% of the federal poverty guidelines—Children’s uses a sliding scale based on these guidelines to determine eligibility and percentage of discount.