Patient Safety

One is Not Zero
Keeping Patients & Families Safer in our Hospitals

Our team aims to provide a safe and healing place for all patients and their families. In other words, one is not zero—our goal is to help make sure every patient receives the highest level of quality care.

To constantly improve patient safety, Children's uses programs that help us prevent problems, protect your child and partner with families. Parents can then focus on what matters most during their stay—giving their child the love, support and reassurance that only a parent can provide.


  • Fall Prevention
    Some of our patients are more at risk for fall-related injuries. We teach these children and their families how to stop falls before they start.

  • Safe Radiology
    Our team uses some of the lowest possible radiation doses in the country. We even reduced radiation exposure by as much as 50 percent for some scans. Learn more about radiology safety

  • Safe Surgery Checklist
    Before every surgery we use a checklist proven to lessen complications.

  • Speak UP
    We always want patients, families and staff to tell us about every single concern, so that we can fix it quickly.

  • Surgical Site Infection (SSI)
    Infections after surgery are a serious concern. To prevent them, we use special skin disinfectants and give infection-fighting antibiotics for all surgeries when needed.

  • TLC on I.V.
    Intravenous drip (I.V.) safety is very important. Before giving a dose, the nurse performs a little TLC: Touch the I.V. display, Look at the dosage and Call the I.V. information out loud to another nurse. This is how we will make sure that your child gets the right medicine in the right amount.


  • Quality CareMedication Safety
    No interruptions are allowed when medications are being given. Distractions cause errors, which we want to completely avoid. Also, our doctors and nurses confirm the "Five Rights" before giving medicine to all patients: right patient, right time/frequency, right dose, right route and right drug.

  • Patient Identification
    We always confirm every child's identity before we give medicine, draw blood, begin feeding or start other procedures.

  • Vital Sign Monitoring
    Your child's doctors and nurses will keep a close eye on his vital signs, like respiratory, neurologic and cardiovascular status.

  • Pressure Ulcer Oversight Team
    Children's has specially-trained nurses to help your child avoid developing hospital-acquired pressure ulcers.

  • Breast Milk Identification
    Each infant should get only his own mother's breast milk, so we label each bottle and check it against the IDs of both mother and child.


  • Rapid Response
    Teams of highly skilled nurses and respiratory therapists are immediately available to respond to patients who need urgent care anywhere in the hospital.

  • Transfer of Care
    Any time your child's care is sent to a new location or group of caregivers, we want to make it as easy and safe as possible.