Urgent Care Volumes and Outcomes

Families rated their satisfaction with our Urgent Care Centers 1.9 percent higher than the national average.* 

This graph shows the percentage of people who gave their care a high rating. Using a scale of zero to 10, where 10 is best, we asked people to rate their care. This shows the percentage of people who answered with either a nine or 10.

Why is patient and family satisfaction important?

We see thousands of patients each month, and each one is important to us. We want to make sure that your child receives great care each time he comes to one of our facilities. 

Once your child leaves our Urgent Care Center, you may be asked to take a quick survey about your experience. We want to know if your child's doctors spent enough time with you and if our staff treated your family with respect and kindness.

Surveys show that our Urgent Care Centers score above the national average. We are pleased to know that our patient families are happy with the care they receive at Children's.

Why do we measure patient and family satisfaction?

We always work to improve the care we give and everything that affects it. Survey responses help us figure out how to improve, create new goals and keep an eye on our progress.

How do we track patient and family satisfaction?

Children's uses NRC Picker, an independent company, to measure patient satisfaction. Some families receive a survey in the mail after leaving our Urgent Care Centers. 

NRC Picker survey questions are based on extensive research about what matters most to patients in a healthcare experience. 

For the question we display above, families are asked to rate their experience on a scale of zero to 10 (with 10 being the best). We compare our patient satisfaction scores to the scores of other hospitals across the country. The scores of other pediatric hospitals are shown above as the "national average."

*Source: NRC Picker Urgent Care Survey Results, Jan. 1 through Dec. 31, 2013