Children's Hospital Patient Safety

Patient
Help Keep Your Child Safe in the Hospital

Our goal at Children’s is to provide the safest possible care for all of our patients. Your child’s doctor or a member of your child’s health care team will talk with you about specific care for your child.

We invite you to partner with us and be involved in your child’s care. You can help to keep your child safe by being an active member of your child’s healthcare team.

To help us keep your child safe, please do these things on an ongoing basis:

  • Please Speak Up!
  • Ask a staff member when you have questions or concerns. Use a notepad to write down facts and questions you would like to talk with us about.
  • Be involved in making decisions about your child’s care. If you want to know something, Please Speak Up! and ask us.
  • Know the results of your child's tests. If you have any questions about your child's test results, Please Speak Up! and ask your doctor. Ask for them to be explained to you in a way you can understand.
  • Dowload more ways to help patient safety (en Español)

If you have any questions or concerns about your child at any time, Please Speak Up!

How can I help to prevent infection?
The best way to prevent infections is to clean your hands often and well. All of us carry germs on us. To prevent these germs from harming your child:

  • Clean your hands with soap and water or use the alchohol hand sanitizer.
  • Clean your child’s hands as well.
     
 
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Always clean your hands at these times:

  • When you enter and before you leave your child’s room or exam room.
  • Before and after eating, touching food or feeding your child.
  • After using the bathroom or changing a diaper.
  • After sneezing, coughing or blowing your nose and after wiping your child’s nose.

What should I do if I have a question about my child’s care?
If you have a concern or question about something, please ask our staff. You have a right to have things explained to you in a way that you understand.

If you do not understand, Please Speak Up! and ask questions. Ask for a second opinion if you would like one. Your nurse can help you with this.

What about taking medicines safely?
You can help your child be safe with medicines by using these tips:

  • Tell the doctor and nurses about any allergies or drug reactions your child has had in the past.
  • Keep a complete and current list of the medicines your child is taking. This includes prescriptions, over-the-counter medicines, herbs and supplements. Share this list with each of your child’s doctors at every visit.
  • Know the name of your child’s medicine, what it is used for, when and how to give it, and any side effects. Also know what medicines, foods or drinks to avoid when taking the medicine.
  • Do not give your child any medicines unless you check with the nurse or doctor first. When you are ready to take your child home, make sure you receive an updated list of medicines. Know what medicines are new and what medicines your child will continue to take.

Who should I speak to if I have concerns about my child’s care?

  • If you have any concerns about the quality or safety of your child’s care, please speak with your child’s nurse or doctor. If needed, you may also talk with the manager for that area, the nursing supervisor or the patient representative.
  • You may contact Joint Commission by email complaint@jcaho.org or by phone Monday to Friday 8:30 a.m. to 5 p.m., CST at 800-994-6610.
  • You may also contact the Georgia Department of Human Resources, Office of Regualtory Services at 404-657-5700.

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